Provides that every customer of a water-works corporation, at no penalty, fee or service charge to decline the permission of the water-works corporation to replace an existing meter at such customer's premises that is assigned to such customer's account.
Enacts the "billing transparency act"; provides that every utility corporation, energy services corporation and municipality shall provide an itemized breakdown of customers' bills each month; provides that electric utility corporations, energy services companies and municipalities shall maintain a dedicated and easily accessible customer website that explains customer charges.
Clarifies how certain non-billing information regarding the delivery of water is disclosed to residents of cooperatives, condominiums or multi-family dwellings; requires water-works corporations to notify customers of their ability to receive non-billing related information.
Enacts the "utility penalty and customer bill relief act"; requires every gas corporation, electric corporation, combination gas and electric corporation, water-works corporation and the Long Island power authority which fails to achieve annual customer service performance targets in a particular year, which are subject to financial penalties or negative revenue adjustments to return such penalties or adjustments to rate payers as a direct bill credit.
Enacts the "utility penalty and customer bill relief act"; requires every gas corporation, electric corporation, combination gas and electric corporation, water-works corporation and the Long Island power authority which fails to achieve annual customer service performance targets in a particular year, which are subject to financial penalties or negative revenue adjustments to return such penalties or adjustments to rate payers as a direct bill credit.
Relates to the reconnection of service for low-income customers; provides that upon the signing of a reconnection plan where a low-income customer shall pay no more than three percent of such customer's monthly income for electric or gas service or six percent of monthly income for combination electric and gas service plus such customer's current monthly bill, a utility shall reconnect such service.