Relates to the reconnection of service for low-income customers; provides that upon the signing of a reconnection plan where a low-income customer shall pay no more than three percent of such customer's monthly income for electric or gas service or six percent of monthly income for combination electric and gas service plus such customer's current monthly bill, a utility shall reconnect such service.
Enacts the utility transparency and fair billing protection act to prevent consumers from being overcharged due to misclassified utility rates by mandating proactive account reviews, automatic adjustments, and ensuring clear communication between utilities and customers.
Establishes uniform definitions, standardized procedures, and uniform applications or forms, for determining a medical emergency, life-support equipment and designation of elderly, blind and disabled customers protected from termination of utility services.
Establishes uniform definitions, standardized procedures, and uniform applications or forms, for determining a medical emergency, life-support equipment and designation of elderly, blind and disabled customers protected from termination of utility services.
Enacts the "billing transparency act"; provides that every utility corporation, energy services corporation and municipality shall provide an itemized breakdown of customers' bills each month; provides that electric utility corporations, energy services companies and municipalities shall maintain a dedicated and easily accessible customer website that explains customer charges.
Increases the number of days between the sending of a notice of termination by a utility corporation and the actual date of termination of service; increases the age of residents in the home to 21 from 18 for purposes of special procedures for terminations; decreases the amount required for a downpayment on an arrears on utility bills; lowers the age of customers to whom a utility company must offer quarterly billing from 62 to 55.
Increases the number of days between the sending of a notice of termination by a utility corporation and the actual date of termination of service; increases the age of residents in the home to 21 from 18 for purposes of special procedures for terminations; decreases the amount required for a downpayment on an arrears on utility bills; lowers the age of customers to whom a utility company must offer quarterly billing from 62 to 55.
Prohibits electric, gas, or water public utility service discontinuances to residential customers during certain epidemics.
Enacts the "rate hike notice act" which requires utilities in the state of New York to provide notice of a proposed rate hike to a customer via text, email and via such customer's monthly billing statement.
Enacts the "rate hike notice act" which requires utilities in the state of New York to provide notice of a proposed rate hike to a customer via text, email and via such customer's monthly billing statement.