Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.
Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.
Requires food service establishments to provide clear notice to customers of major food allergens that are contained in any menu item of such food service establishment.
Requires food service establishments to provide clear notice to customers of major food allergens that are contained in any menu item of such food service establishment.
Enacts the "billing transparency act"; provides that every utility corporation, energy services corporation and municipality shall provide an itemized breakdown of customers' bills each month; provides that electric utility corporations, energy services companies and municipalities shall maintain a dedicated and easily accessible customer website that explains customer charges.
Requires that gas and electric corporations provide in-person customer service representatives and maintain a publicly accessible outage and emergency tracking website.
Prohibits food service businesses from providing single-use utensils and condiments to customers, except upon request, and requires certain food service businesses to provide reusable, washable utensils to customers eating on site.