Requires disclosure of the use of artificial intelligence in customer services at the point of interaction with the customer; defines terms.
Impact
If enacted, S08874 would significantly enhance transparency regarding the use of AI in various customer-facing applications. By compelling businesses to inform consumers about AI's role in their interactions, the legislation aims to foster trust and ensure that customers are aware when they are engaging with automated systems. This change could lead to greater accountability among businesses, pushing them to be more ethical in their use of AI technologies and customer data. Moreover, it may influence companies to refine their AI implementations to maintain compliance with the new disclosure requirements.
Summary
Bill S08874 proposes amendments to the general business law of New York by introducing a new section focused on the disclosure of artificial intelligence (AI) usage in customer service interactions. The bill mandates that any individual or entity utilizing AI to influence customer interactions, such as through automated customer support or targeted advertising, must provide clear disclosures at the point where customers first encounter AI systems. This includes requiring a plain-English description of the AI's role and instructions for obtaining human assistance if necessary.
Contention
The bill's primary points of contention revolve around the balance between innovation in technology and consumer protection. Proponents argue that increased transparency can empower consumers, allowing them to make more informed decisions in their interactions with businesses leveraging AI. On the other hand, opponents may voice concerns regarding the potential burden on businesses, particularly smaller companies, to comply with such regulations. They might argue that overly stringent disclosure requirements could stifle innovation or be challenging to implement effectively, thus impacting customer experience negatively.
Requires the division of criminal justice services to promulgate a written protocol for the regulation of the use of artificial intelligence and facial recognition technology in criminal investigations.
A bill for an act relating to artificial intelligence, including the use of artificial intelligence to create materials related to elections and protections in interactions with artificial intelligence systems, and making penalties applicable.
Establishes the artificial intelligence training data transparency act requiring developers of generative artificial intelligence models or services to post on the developer's website information regarding the data used by the developer to train the generative artificial intelligence model or service, including a high-level summary of the datasets used in the development of such system or service.
Establishes the artificial intelligence training data transparency act requiring developers of generative artificial intelligence models or services to post on the developer's website information regarding the data used by the developer to train the generative artificial intelligence model or service, including a high-level summary of the datasets used in the development of such system or service.