Requires that businesses that provide consumers with online accounts to access services accounts for mobile telephones using proper identification if the business has a physical presence in this state.
Impact
Should S07974 be enacted, it would significantly influence the regulatory framework governing businesses that deal with online accounts associated with mobile phones in New York. It establishes a clear expectation that companies must have a physical presence in the state to enforce these identification requirements, potentially enhancing consumer protections by ensuring that individuals retrieving access to their accounts can do so safely and verifiably in person.
Summary
Bill S07974, recently introduced in the New York Senate, aims to amend the General Business Law specifically regarding the recovery of online accounts for mobile phones. The proposal mandates that any business or person providing a consumer with an online account to access or modify their mobile telephone must offer an option for identity verification in person. This identification process requires consumers to present two forms of physical ID, which can include documents such as a valid passport or driver's license.
Contention
While the bill seeks to bolster consumer confidence in online security and accessibility, it may not be without contention. Proponents argue that such measures are essential in an age where identity theft and account hacking are rampant, providing a necessary safeguard for consumers. Conversely, businesses may express concerns over the additional administrative burden that in-person verification could impose, potentially complicating or slowing down the process of account recovery for customers.
Final_notes
Overall, Bill S07974 reflects a growing trend towards stricter regulations aimed at consumer protection in the digital domain. As the landscape of technology continues to evolve, legislation like this will likely continue to play a crucial role in establishing standards that govern online interactions between consumers and businesses.
Same As
Requires that businesses that provide consumers with online accounts to access services accounts for mobile telephones using proper identification if the business has a physical presence in this state.
Requires that businesses that provide consumers with online accounts to access services accounts for mobile telephones using proper identification if the business has a physical presence in this state.
Restricts the disclosure of personal information by businesses; provides that a business that retains a customer's personal information shall make available to the customer free of charge access to, or copies of, all of the customer's personal information retained by the business.
Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.
Provides that a business entity may not provide false caller identification information with the intent to defraud or harass any party; provides definition of business entity.
Requires that businesses offering physical manipulation services ensure that certain windows, entrances, and public-facing areas are unobscured and that there is clear visibility from the public right-of-way into certain public spaces on the premises of such businesses; defines physical manipulation services to include massage therapy, reflexology, services provided on feet at foot spas, bodywork, acupressure, and any other service that involves physically manipulating any part of a human body; exempts services provided by certain persons from being included in such definition.