Directs the public service commission to require electric and steam corporations to provide rate reductions or refunds for inadequate or interrupted service; requires electric corporations to reimburse ratepayers for damages to and losses of property and business caused by power outages in certain instances.
Requires that gas and electric corporations provide in-person customer service representatives and maintain a publicly accessible outage and emergency tracking website.
Requires electric companies to provide alternative measures to ensure customers with documented need for essential electricity for medical needs have access to electricity during power outages; requires electric companies to provide generators or lodging for such individuals and transportation for medical devices.
Increases the amount of the credit against taxes for long-term care insurance from twenty to forty percent and from one thousand five hundred dollars to two thousand five hundred dollars.
Enacts the "utility penalty and customer bill relief act"; requires every gas corporation, electric corporation, combination gas and electric corporation, water-works corporation and the Long Island power authority which fails to achieve annual customer service performance targets in a particular year, which are subject to financial penalties or negative revenue adjustments to return such penalties or adjustments to rate payers as a direct bill credit.
Enacts the "utility penalty and customer bill relief act"; requires every gas corporation, electric corporation, combination gas and electric corporation, water-works corporation and the Long Island power authority which fails to achieve annual customer service performance targets in a particular year, which are subject to financial penalties or negative revenue adjustments to return such penalties or adjustments to rate payers as a direct bill credit.
Requires broadband service providers to adhere to repair timelines for service interruptions including commencing corrective actions within twenty-four hours of notice and updating affected customers at least once every twenty-four hours during such interruptions.