Requires voice service providers to display the level of STIR/SHAKEN authentication on incoming calls in an way understandable by the general public; requires voice service providers to file annual reports with the public service commission.
Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.
Enacts the Voices of Immigrant Communities Empowering Survivors (VOICES) Act which provides certification to certain immigrant victims of qualifying criminal activity.
Enacts the Voices of Immigrant Communities Empowering Survivors (VOICES) Act which provides certification to certain immigrant victims of qualifying criminal activity.
Enacts the "NY broadband resiliency, public safety and quality act" to provide for oversight of the resiliency, public safety and quality of broadband and voice over internet protocol service.
Enacts the "NY broadband resiliency, public safety and quality act" to provide for oversight of the resiliency, public safety and quality of broadband and voice over internet protocol service.
Directs the public service commission to require electric and steam corporations to provide rate reductions or refunds for inadequate or interrupted service; requires electric corporations to reimburse ratepayers for damages to and losses of property and business caused by power outages in certain instances.