Establishes a usage monitor program for the purposes of notifying residential customers when energy usage exceeds a cost or usage threshold in a given billing period determined by the residential customer.
Eliminates late fees for residential utility customers; provides that no late payment charges may be imposed on residential customers.
Enacts the "utility billing integrity act" to establish utility billing integrity and consumer protections through anomaly detection, advanced data analytics and the usage of artificial intelligence; requires every utility to implement and maintain a billing integrity program utilizing anomaly detection systems to review all residential utility bills prior to issuance; provides that where a billing anomaly is identified, the utility shall provide prompt notice to the customer that the bill is under review.
Directs BPU to establish certain standards concerning electric public utility use of customer energy usage data.
Requires electric public utilities to establish interest-free revolving loan program to help residential customers purchase standby emergency power generators.
Requires BPU to prohibit electric and gas public utilities from charging residential customers certain types of payments based on certain billing practices.
Requires State agencies that administer utility bill payment assistance or energy efficiency programs to review, and potentially increase, income thresholds for residential customers to participate in programs.
Provides for State agency reviews and increases of income thresholds for residential customers to participate in certain utility bill payment assistance and energy efficiency programs.
Requires gas and electric corporations to provide forty-five days' notice to customers whenever there is a service rate or charge increase.
Requires gas and electric corporations to provide thirty days' notice to customers whenever there is a service rate or charge increase.