Strengthens provisions relating to complaint handling procedures by the public service commission; requires certain response times.
Modifies complaint handling procedures for utility customers to provide for better communication and clarity for such customers.
Public records; response requirements; complaints
Relates to the appointment and responsibilities of the commissioners of the public service commission; requires the commission to have a duty to protect public interest, including ensuring access to utility services for residential and business customers; prohibits commissioners from having been employed within the last two years by an electric, gas, steam, telecommunications, or water utility that is regulated by the commission.
Relates to the appointment and responsibilities of the commissioners of the public service commission; requires the commission to have a duty to protect public interest, including ensuring access to utility services for residential and business customers; prohibits commissioners from having been employed within the last two years by an electric, gas, steam, telecommunications, or water utility that is regulated by the commission.
Relates to requiring social services districts to develop family assessment and services tracks to address cases where there is a prior history of multiple likely malicious and unfounded complaints against the respondent, there is no actual history of founded complaints of abuse or maltreatment against the respondent within the preceding four years, and the initial investigation into the new complaint yields no new information which could indicate the possibility of actual abuse or maltreatment.
Relates to requiring social services districts to develop family assessment and services tracks to address cases where there is a prior history of multiple likely malicious and unfounded complaints against the respondent, there is no actual history of founded complaints of abuse or maltreatment against the respondent within the preceding four years, and the initial investigation into the new complaint yields no new information which could indicate the possibility of actual abuse or maltreatment.
Relating to the procedure for resolving certain customer complaints before the Public Utility Commission of Texas.
Requires that when a complaint is made to local code enforcement of a violation of the uniform fire prevention and building code or a local code which results in the issuance of a compliance order, the complainant shall also be provided a copy of such order.
Requires that when a complaint is made to local code enforcement of a violation of the uniform fire prevention and building code or a local code which results in the issuance of a compliance order, the complainant shall also be provided a copy of such order.