Extends the forbearance of utility terminations for customers with serious illness certifications and would amend various provisions related to the termination of utility services for persons who are disabled, seriously ill, or in arrears.
Note
With the bill's passage, potential challenges may emerge regarding the balance of protecting consumers in vulnerable situations while ensuring that utility companies can operate effectively without incurring excessive risk or financial burden.
Impact
The bill amends existing regulations to include clearer provisions for determining who qualifies for nontermination based on health status. It stipulates that a physician's certification, which can initially be communicated via telephone, is sufficient to initiate protections. This change emphasizes the need for utility companies to accommodate customers facing significant health challenges, ultimately granting them more time and options to settle their utility bills rather than facing immediate termination of services.
Summary
S2013 aims to extend protections against the termination of utility services for customers who are disabled, seriously ill, or in arrears on payments. This act specifically focuses on those who have provided a serious illness certification from a licensed physician. By allowing for nontermination of service under certain conditions, the bill seeks to prevent vulnerable individuals from losing access to essential services during difficult times.
Contention
Points of contention might arise around the practicality of the implementation of these provisions. Utility providers may raise concerns regarding potential misuse of the certification process or the administrative burdens imposed by the requirement to honor these certifications. Furthermore, discussions may involve how this bill intersects with the existing regulations on payment arrears and if such protections could inadvertently lead to financial losses for utility companies.
Extends the forbearance of utility terminations for customers with serious illness certifications and would amend various provisions related to the termination of utility services for persons who are disabled, seriously ill, or in arrears.
Extends the forbearance of utility terminations for customers with serious illness certifications and would amend various provisions related to the termination of utility services for persons who are disabled, seriously ill, or in arrears.
Requires all public utilities to maintain a customer service facility within the state to perform services such as addressing customer inquiries and accepting bill payments.
Changes utility company billing practices so that when a gas electric utility changes their customer billing, they are required to file a copy of the new bill with the PUC for approval, with a complete explanation of the changes.
Increases the public utilities reserve fund cap and the cap on expenses relating to the public utilities commission and the division of public utilities and carriers representing the state before federal agencies.
Increases the public utilities reserve fund cap and the cap on expenses relating to the public utilities commission and the division of public utilities and carriers representing the state before federal agencies.