Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative.
Ensures language assistance services by state agencies; requires state agencies to maintain records of the primary language spoken by any individual seeking such assistance; requires state agency to submit an annual report on language services.
Amends provisions of law from making it mandatory to optional that where the purchase of services by state agencies be conducted in a manner that accords second priority to centralized contracts meeting form, function and utility required by such agency, third priority to agency or multi-agency contracts and fourth priority to other means of contracting.
Amends provisions of law from making it mandatory to optional that where the purchase of services by state agencies be conducted in a manner that accords second priority to centralized contracts meeting form, function and utility required by such agency, third priority to agency or multi-agency contracts and fourth priority to other means of contracting.
Regulates automated decision-making by government agencies; requires agencies to conduct impact assessments; requires disclosure of automated decision-making tools utilized by governmental agencies.
Regulates automated decision-making by government agencies; requires agencies to conduct impact assessments; requires disclosure of automated decision-making tools utilized by governmental agencies.
Establishes a home care services bill of rights for patients of home care services agencies and certified home health agencies; requires training for staff and contractors of such agencies to eliminate certain discriminations; makes related provisions.
Establishes a home care services bill of rights for patients of home care services agencies and certified home health agencies; requires training for staff and contractors of such agencies to eliminate certain discriminations; makes related provisions.